OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
48 ratings and 36 comments received in the last 90 days.
16 September 2025
The work appears to have been done well. I was notified of brake pads that needed replacement and this was also completed at the s same time.
15 September 2025
very friendly, done on time.
14 September 2025
Smooth easy check. Timely progress with updates. Efficient payment method. Informative handover by Ellie.
11 September 2025
As above the arrangements were not honoured The positive personal service on the day was essentially the saving grace of an unnecessarily negative experience
09 September 2025
The customer service we receive from all of the team at Ocean Torbay has always been consistently at an exemplary level.
09 September 2025
I had to wait for my mini to be sent for its MOT and had very little wait time. Well within what was estimated. Lovely environment provided for the wait.
28 August 2025
Easy process straight forward
24 August 2025
They went above and beyond, not what you would normally expect
23 August 2025
No problems
21 September 2025
There were no hiccups for me.