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Customer Reviews.

sales

4

Harriet wasn't too pushy and under stood what we wanted and our budget.

05 October 2017

service

5

Excellent service

05 October 2017

service

3

I was advised that the service would take 90 minutes but it took much longer - over 2 hours. Also, I was offered a wash and vac which I accepted but when I was advised my car was ready for me, no wash or vac had taken place.

02 October 2017

sales

5

The purchase was extremely straight forward. James, the sales rep, made it exceptionally easy for me despite me primarily being away on business and only contactable via email. There was highly pro-active in finding ways to help.

30 September 2017

service

3

greasy fingerprints on the inside front posts and headliner. Returned to have it cleaned.

30 September 2017

sales

5

I'm satisfied. Jermaine got my super excited! He would even go the extra step to email me out of working hours. He is a credit to the team!

30 September 2017

service

5

Feedback of work done was explained clearly and staff were so KLM's.

29 September 2017

service

4

Extra work was needed doing on the car and this was added on after a phone consultation which was useful. However the valet and clean which was mentioned was not done, presumably due to time constraints

29 September 2017

sales

5

James was so helpful to me every step of the way when purchasing My new miniHe really couldn't have been more helpful, keeping me updated regularly & answering any questions I had, he really is a super star!!

28 September 2017

sales

5

James at Ocean Mini Paignton was friendly and professional but not pushy. Great service!

28 September 2017

sales

4.5

Can’t wait to see the new showroom! Harriet was superb throughout

26 September 2017

sales

5

Excellent care & communication from start to finish

26 September 2017

service

5

Did all the jobs on time - happy !

23 September 2017

sales

4

No problems in whole deal.

19 September 2017

sales

5

James Clarke spent a lot of time explaining my options and when I made my choice he enabled me to exchange my car and get the best deal on a new car with the payments I can manage.

18 September 2017

service

5

The young man that delt with us l think was very new with you but he was very nice and we wish him well.

18 September 2017

service

4

I was under the impression that the car would be cleaned after service, not sure if this happened, if it did it was not a very good job. But as it was the service I was keen to get done it did not detract from my comments above

15 September 2017

service

4.5

Service took exactly as long as I was advised when I left the car. Car returned cleaned and all ok. Waiting area could be larger but appreciate this will be addressed when Ocean move to new premises.

15 September 2017

sales

5

100% brilliant

13 September 2017

sales

5

Ocean BMW have a fantastic team of staff. We have bought BMW's from there and this mini. Trevor and Jermaine were wonderful.

12 September 2017

service

3

When I booked the service I was told it would take about 2 hours. When I checked the car in I was told it would take all day, resulting in my husband running me home and then taking me back to pick the car up, a round trip of an 1.5 hours twice!

12 September 2017

service

3

I had to wait about half an hour to be given the loan car ( pre arranged) and half an hour to pick the car up, even though I had just been telephoned to collect it.

12 September 2017

service

5

Excellent service, knowledgable and friendly staff.

12 September 2017

service

5

Always happy with the staff, the work & the waiting area facilities.

10 September 2017

service

4

All brilliant but they forgot to update the clock, one hour wrong, and I've wasted hours trying to do it myself

10 September 2017

sales

5

I was kept informed all the way until i received my new mini

31 August 2017

service

4

The only downside was the time waiting to be seen by the service desk even though I had been booked in - perhaps I had turned up a little bit later than planned though so that might explain it

31 August 2017

service

5

Very professional in every way and very friendly

24 August 2017

service

5

Nothing is too much trouble from start to finish

22 August 2017

service

4

Perfect except fitter changed Radio station and did not put it back to original.

19 August 2017

service

5

Job well done, within time expected and with very pleasant customer service

17 August 2017

service

4

The work was carried out thoroughly and efficiently. The service experience was very good.

17 August 2017

service

5

As item 1

13 August 2017

service

5

see answer to question one!! You have an excellent combination of staff at this premises - a genuine pleasure doing business with you

11 August 2017

service

4

The car was ready when they said it would be ready

11 August 2017

service

2

I was disappointed that it was not pointed out that the MOT not actually due until 1st Sept and you went ahead and MOT the car 3 days early hence losing a whole month. This I felt was bad customer service and after my Complaint MOT price reduced

11 August 2017

service

5

Mini recovered next day and returned to our home as soon as done.

11 August 2017

sales

5

99% satisfied although I had to remind the salesman about the full tank of fuel and rubber mats that had been included - still haven't received the mats either.

10 August 2017

sales

5

From the moment I entered the Mini centre I was met with friendly, polite people. Particularly with the young lady salesperson, who spent so much time making sure I was getting the car I wanted.

10 August 2017

sales

5

See box before

28 July 2017

sales

5

I bought my mini at the Paignton BMW garage. James was very friendly, helpful from start to finish. I would thoroughly praise him.

25 July 2017

sales

5

The sales man was really friendly and not pushy

22 July 2017

sales

3

offered tea and coffee on arrival . given good info regards finance . not so much on specifications of vehicle.

15 July 2017

sales

5

First class. Courteous and helpful. Explained products very well and extremely patient when I kept changing my mind.